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Dear Patient

Your health and safety during the covid-19 pandemic is our priority.

Below are the protocols we have put in place in our practice to ensure your health and safety.

Appointment Booking:

  • All appointments are 1 hour apart.
  • Please book online or call us to make your appointment.
  • The Optometrist will communicate with you either online or via the phone as to the reasons for your visit.
  • Case History will be done prior to your arrival so as to minimize the time you spend in the practice.
  • A patient questionnaire form will be sent to you prior to your appointment.
  • We kindly request you to please wear a mask when you come for your appointment. We unfortunately can`t let you into the practice without one.

Frame Selection Protocols:

  • Both staff and patients will have to wash their hands and then sanitize them before touching any of the frames in the practice.
  • All frames are disinfected before anyone touches them.
  • Once a frame has been selected, it is placed in a tray and not back on the display.
  • The final frame(s) selected will be placed inside a transparent plastic cover inside the tray for the ordering process to start. All other frames that need to be placed back on the display will be washed and sanitized again.
  • All frames have been pre-cleaned and sanitized prior to you coming to the practice and they are regularly cleaned and sanitized throughout the day and between patients.

Hygiene & physical distancing:

  • Our Practice has initiated a very high hygiene protocol process for your health and safety.
  • We have ensured there are hand sanitizers, tissues and disposal bins by the entrance of our practice, at the reception desks as well as inside the examination rooms.
  • All our staff are wearing masks the whole time.
  • Please ensure you wearing a mask on arrival of your appointment as we cannot let you enter the practice without one.
  • Payment devices and stationary are being sanitized between patients.
  • Staff have their own marked stationary that they do not share amongst themselves or with the patients.
  • We have removed all unnecessary clutter from our practice.
  • Social distancing of 1.5 meters is being practiced by our staff and is expected of you as well.
  • Appointments are on the hour only to ensure there is no patient interaction and that the number of people in the practice are at a minimum.
  • No one will be seen without an appointment that is pre-scheduled.
  • If you are unwell, we request you to please reschedule your appointment.
  • Last 30 minutes of the day will be used to sanitize the whole practice, including mopping the floor, wipe of computers/ keyboards/ tablets/ chairs/desks.

We are here to ensure we provide you with the best eyecare service and management during this difficult time.

Warm Regards
Norkem Optometrist